PRIVACY & DATA PROTECTION POLICY
Momentum Network (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy & Data Protection Policy explains how we collect, use, store, and share personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable data protection laws.
This policy applies to all individuals whose personal data we process, including customers, prospective customers, Independent Sales Consultants (ISCs), suppliers, installers, contractors, partners, trainees, and users of our websites, forms, funnels, portals, and training systems.
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1. DATA CONTROLLER
Momentum Network acts as the Data Controller for the personal data we collect.
Contact email:
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2. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
CUSTOMER & LEAD DATA
• Full name
• Address and postcode
• Email address and telephone number
• Property and service-related information
• Eligibility-related declarations (where applicable)
• Information submitted via online forms, door-to-door activity, phone calls, or digital applications
MARKETING DATA
• Consent and communication preferences
• Interaction with websites, funnels, and campaigns
INDEPENDENT SALES CONSULTANT / CONTRACTOR DATA
• Identity and contact details
• Date of birth
• Right to Work confirmation and documents
• ID badge photographs
• Training records and compliance acknowledgements
• Commission and payment-related information
TECHNICAL DATA
• IP address
• Device and browser information
• Submission timestamps
• Portal and system usage data
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3. HOW WE COLLECT DATA
We collect personal data through:
• Online forms and applications
• Websites, landing pages, and funnels
• Door-to-door sales activity
• Telephone, email, SMS, and digital communication
• Training portals and onboarding systems
• Online and offline marketing campaigns
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4. HOW WE USE PERSONAL DATA
We use personal data to:
• Process enquiries, leads, and applications
• Share customer details with approved installers or scheme partners
• Arrange surveys, assessments, quotations, or installations
• Manage onboarding, training, and compliance
• Communicate operational updates and next steps
• Carry out lawful online marketing communications
• Maintain internal records and audit trails
• Meet legal, regulatory, and contractual obligations
IMPORTANT:
Submission of information or access to training does not constitute approval to carry out sales, marketing, or represent any campaign unless explicitly confirmed in writing by Operations.
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5. LAWFUL BASIS FOR PROCESSING
We process personal data using one or more of the following lawful bases:
• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
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6. SHARING CUSTOMER DATA WITH INSTALLERS & PARTNERS
Where a customer submits an enquiry or application, their personal data may be shared with approved installers, suppliers, or scheme partners for the purpose of:
• Contacting the customer
• Assessing suitability or eligibility
• Progressing surveys, assessments, or installations
Once shared, installers or partners may act as independent data controllers and are responsible for handling personal data in accordance with their own privacy policies and legal obligations.
Customer data is shared strictly on a need-to-know basis and only with approved parties.
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7. MARKETING COMMUNICATIONS
We may contact individuals by email, SMS, telephone, or other digital channels where:
• Consent has been provided, or
• Another lawful basis applies
Individuals may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting:
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8. DATA RETENTION
Personal data is retained only for as long as necessary to:
• Fulfil the purposes outlined in this policy
• Meet legal, regulatory, and contractual requirements
Retention periods vary depending on the type of data and applicable obligations.
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9. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data, including:
• Secure systems and access controls
• Restricted access to authorised personnel
• Ongoing monitoring and compliance measures
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10. YOUR DATA PROTECTION RIGHTS
Under UK GDPR, individuals have the right to:
• Access their personal data
• Request correction of inaccurate data
• Request erasure (where legally applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
Requests can be made by contacting:
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11. COMPLAINTS
If you are unhappy with how your data is handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
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12. CHANGES TO THIS POLICY
We may update this Privacy & Data Protection Policy from time to time. The most current version will always be made available through our websites, forms, and platforms.
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All materials are confidential and intended for authorised recipients only.